Delete Your Data

How to remove Facebook, Instagram, paid Meta Ads, and other data Get Shouting stores when you use our app.

Get Shouting is operated by Artless Industries Inc. If you connected Facebook or Instagram to publish posts, manage your inbox, or view analytics—or connected Meta Ads to publish paid campaigns and view performance—we may store data from Meta platforms on your behalf. You can remove that data, disconnect platforms, or close your Get Shouting account using the steps below.

What Meta Data We May Store

When you connect Facebook or Instagram for organic social marketing, Get Shouting may receive and store information such as:

  • Your Facebook or Instagram account identifiers and profile/page names
  • OAuth access tokens used to publish on your behalf (until you disconnect)
  • Posts, comments, messages, and analytics retrieved through connected accounts
  • Media and copy you create or schedule in Get Shouting for those platforms

When you connect Paid Meta Ads in Brand Settings, Get Shouting may also receive and store:

  • Meta Marketing API OAuth access tokens and token expiry (until you disconnect)
  • Your selected Meta ad account identifier and linked Facebook Page identity used for ads
  • Meta Pixel, conversion event, and default audience targeting settings you save in Paid Ad Settings
  • Campaign identifiers and performance metrics we retrieve from Meta (for example spend, impressions, clicks, and conversions) so you can view results in Get Shouting
  • Ad creative copy and images you design in Get Shouting before publishing to your own Meta ad account

We use this data only to provide the Services you request. See our Privacy Policy and Terms of Use for more detail.

Option 1: Remove Meta Platform Data Only

Use this if you want to stop Get Shouting from accessing Meta platforms but keep your Get Shouting account.

  1. Sign in to Get Shouting at www.getshouting.app.
  2. Click your Display Name in the top-right corner, then open Account and select the Brand tab (Brand Settings).
  3. Organic Facebook or Instagram: Under Social Media Connections, click Disconnect next to Facebook and/or Instagram for each brand where they are connected.
  4. Paid Meta Ads: Under Paid Ad Settings, click Disconnect Meta Ads for each brand where Meta Ads is connected. This removes your Meta Marketing API access token, selected ad account, pixel, conversion event, and default audience settings from Get Shouting.
  5. Disconnecting removes Get Shouting's ability to access those platforms and deletes associated connection tokens and paid-ad settings from our systems. Scheduled organic posts to those platforms will no longer publish. Ads already created in your Meta ad account remain in Meta Ads Manager until you pause or delete them there.
  6. Revoke access on Meta: In Facebook, go to Settings & privacy → Settings → Apps and Websites, select Get Shouting, and remove the app. This revokes remaining permissions on Meta's side.

For step-by-step screenshots, see Connect Social Accounts (the same screen is used to disconnect).

Option 2: Delete All Get Shouting Data

Use this if you want to remove your account, brands, posts, assets, and connected platform data from Get Shouting.

  1. Sign in to Get Shouting with the account whose data you want deleted.
  2. If you have an active subscription, open the Billing tab (Super Admin only) and cancel your subscription. Follow the on-screen prompts to delete your brand(s) and associated content.
  3. Deleting a brand permanently removes its Shouts, ads, assets, social connections (including Facebook and Instagram), paid Meta Ads connection data, store connections, and related settings from Get Shouting.
  4. If you cannot access your account, or you need your entire user account closed across all brands, email support@getshouting.com from the email address on your account with the subject line Data Deletion Request.

What happens when your account is closed

  • Personal information is anonymized and you will no longer be able to sign in.
  • Brands you own are closed and their operational data is removed from active systems.
  • Some anonymized performance data may be retained as described in our Terms of Use and data retention schedule.
  • Content already published to Facebook, Instagram, Meta Ads Manager, or other platforms remains on those platforms until you delete or pause it there directly.

Option 3: Request Deletion by Email

If you removed Get Shouting from Facebook or Instagram and cannot sign in, send a deletion request to:

support@getshouting.com

Include:

  • Subject line: Data Deletion Request
  • The email address associated with your Get Shouting account (if known)
  • Your Facebook or Instagram username, Page name, or Meta ad account name (if applicable)
  • Whether you want Meta connection data removed only, paid Meta Ads data removed only, or full account deletion

Processing Time

Disconnecting a platform in the app takes effect immediately. Account and brand deletion requests submitted by email are typically processed within 30 days. We may contact you to verify ownership of the account before completing deletion.

Questions

For privacy questions or help with a deletion request, contact support@getshouting.com or visit our Contact page.

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