Keep Customers After They Buy
The sale is not the finish line; it is the start of the relationship.
Post-purchase emails turn one-time buyers into repeat customers. Thank You for Purchase and Order fulfilled journeys handle confirmation and review asks without manual sends.
Why It Matters
Repeat customers cost less to acquire and spend more over time.
What to Do
- Email 1 (immediate): order confirmation + how to use/care for the product.
- Email 2 (after delivery): ask for a review; offer a small reward if appropriate.
- Keep tone helpful, not pushy.
Copy / Template You Can Steal
Post-delivery subject: How's your [product]? Body: We'd love a quick review: [review link]
Do It in Get Shouting
- Campaigns → CRM Journeys → enable Thank You for Purchase and/or Order fulfilled
- Set Up → assign templates → toggle Active
- Pro/Agency: edit Wait delays on journey canvas for review timing
Keep in Mind
- Pro and Agency users can edit Wait delays on the journey canvas; e.g. review ask 3 days after delivery.
- Keep the review ask helpful, not pushy; a small incentive is optional.
- Your Contact Segments are automatically updated with new customers who have purchased.
Related How-To Guides
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